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Circulation Associate - Part Time

POSITION TITLE: Branch Library Circulation Associate

BRANCH: Middlesex Public Library; Middlesex, NC

DEPARTMENT/DIVISION: County Services

Hours: 12 hours per week (some evening & weekend hours)

Salary: $11 per hour

The Branch Library Circulation Associate is responsible for providing circulation services for customers at the Branches of Braswell Memorial Library.  This position is responsible for providing a high level of customer service for library patrons.  This employee primarily works the public service desk in a branch library and occasionally in the main library.   This employee reports to the Assistant Director and coordinates activities with other departments and managers as required.

The ideal candidate:

  • Will provide outstanding customer service.
  • Will be able to work independently but be skilled at keeping managers informed and coordinating with other staff.
  • Will have a friendly demeanor and excellent attitude.

Performance is evaluated through regular progress meetings with management and through observations for soundness of judgment, initiative, innovation, efficiency, and attitude.

POSITION EXPECTATIONS: The purpose of this position is to provide excellent customer service at a Branch of Braswell Memorial Public Library.

The Branch Library Circulation Associate:

  • Works at a public service desk in a Branch Library to include:
    • Opening and closing the Branch Library
    • Check in, check out, renewing, and placing holds on materials
    • Answer patron questions, provide reader’s advisory services,  and assist patrons in finding materials and otherwise helping meeting their needs
    • Issue new library cards and maintain patron accounts
    • Collect fines and fees and perform daily cash handling procedures
    • Assist patrons with using library computers and other library technology
  • Ability to use library automation system correctly and efficiently
  • Coordinates closely with other departments in delivering excellent customer service
  • Performs light housekeeping and maintenance in the Branch Library to insure a safe and orderly environment.
  • Supports and follows library policies, procedures, goals, and objectives.
  • Assists with publicizing Branch Library programs and services and supporting same at the Branch Library.
  • Works and attends training and other activities in the Main Library or other Branches as required
  • Performs other duties as required

PHYSICAL DEMANDS: Work is typically performed while sitting, standing, bending, crouching, or stooping. The employee frequently lifts light objects, occasionally lifts heavy objects, uses equipment requiring a high degree of dexterity, and must be able to distinguish shades of color.

MINIMUM QUALIFICATIONS:

The Branch Library Circulation Associate position requires these minimum qualifications:

  • High School graduate required, Associate’s degree preferred.
  • Minimum of one year of customer service experience.
  • Possession of, or an ability to obtain, a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Ability to:

  • Pass a computer/technology competency exam
  • Positively interact with a diverse clientele
  • Interpret and communicate library policies and procedures
  • Accomplish detail-oriented tasks
  • Solve problems and make sound decisions
  • Promote a congenial and respectful workplace environment

Knowledge of:

  • General customer service concepts
  • Basic computer literacy skills including use of Microsoft Windows and the Internet

Braswell Memorial Library is a customer service focused institution.

Deadline: Open until filled

To Apply: Interested persons must send a cover letter, resume, and contact information for three references to hr@braswell-library.org