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Full Time Positions

POSITION TITLE: Circulation Services Associate

POSITION CLASSIFICATION:  Library Associate

REPORTS TO:   Circulation Services Manager           

DEPARTMENT/DIVISION:  Circulation Services

SALARY:   Range: The expected hiring range is $26,000 - $31,000 annually dependent upon qualifications and experience. The library provides a competitive benefits package including medical, dental, and vision insurance with supplemental benefit options, NC Local Government Retirement System, and 401(k) employer contributions.

POSITION SUMMARY: The circulation associate is responsible for providing customer service assistance in all areas of the department and at the public service desk. Duties include following library policies and procedures to insure that library patrons receive prompt, courteous and consistent service. This position includes substantial contact with the public and requires a friendly professional attitude of helpfulness. Accuracy and attention to detail are essential.

ESSENTIAL FUNCTIONS:

  • Ability to deal tactfully and courteously with members of the public and library staff
  • Ability to communicate effectively both orally and in writing
  • Ability to provide information about the library, library programs, and the community in person and on the telephone
  • Assist patrons to resolve issues on their accounts by collecting fees and fines and/or establishing a payment plan to return account to good standing
  • Insure that library materials are processed through circulation in a timely and efficient manner and that books and other materials are returned to the shelves as quickly as possible
  • Assist patrons using the meeting rooms by setting up/troubleshooting AV or other equipment as needed
  • Circulation duties include pulling hold requests, retrieving books from the book drops, check-in/check-out, shelving books, shelf reading, creating displays to promote the collection and other similar duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to promote customer service standards that exceed our patrons’ expectations
  • Ability to implement library policies fairly and consistently within a framework of preference for positive patron outcomes
  • Knowledge of the principles, practices, and techniques of modern library operation
  • Proficiency in utilizing current technology and office management software applications, including but not limited to: Internet, MS Word, Outlook, online databases; knowledge of Integrated Library System (ILS) software
  • Ability to accept supervision in a courteous and proactive manner

MINIMUM QUALIFICATIONS:

This is an entry level position. High school diploma or equivalent is required. Associate degree or higher is preferred. Ability to speak Spanish is a plus.

PHYSICAL DEMANDS:

Work is typically performed while sitting, standing, bending, crouching, or stooping.  The employee frequently lifts light objects, occasionally lifts heavy objects, uses equipment requiring a high degree of dexterity, and must be able to distinguish shades of color.

Additional Requirements:

Must have, or have the ability to obtain, a valid North Carolina driver’s license.

This description and/or job requirements are subject to change at any time

To Apply: Send a cover letter, resume, and contact information for three references to hr@braswell-library.org.